Shipping & Policy

At Jass Crafted, every item is handmade with love and care, just for you! To ensure a smooth experience, please review the following policies regarding processing, shipping, returns, and more.

🕒 Processing Time

• Custom Orders: 7–10 business days

• Ready-to-Ship Items: 3–5 business days
  (Processing times may vary during peak seasons and holidays.)

🚚 Shipping

• All orders are shipped via USPS with tracking numbers provided via email once your order ships.

• Standard Shipping: 3–7 business days (after processing)

• Expedited Shipping: Available at checkout (additional fees apply)

• Jass Crafted is not responsible for shipping delays caused by USPS or incorrect addresses provided at checkout.

📍 Local Pick-Up (If Available)

• If you're local to Charlotte Area , free local pickup can be arranged. Select "Local Pickup" at checkout and you will receive an email with pickup details once your order is ready.

📬 Lost or Damaged Packages

• If your package is marked as delivered but you haven't received it, please contact your local post office first.

• Jass Crafted is not responsible for lost or stolen packages but will assist with filing a USPS claim if needed.

• For damaged items, please contact us within 3 days of delivery with photos.

🔁 Returns & Exchanges

• Due to the handmade and custom nature of our products, all sales are final.

• We do not accept returns, cancellations, or exchanges.

• If there is an error on our part (wrong item, misspelling on a custom order, etc.), please reach out within 3 days of receiving your item so we can make it right.

✨ Custom Orders

• Custom designs are welcome! Please allow extra time for the design and approval process.

• A proof or mockup will be sent via email or message before production.

• Orders will not go into production until final approval is received.

📩 Questions?

Reach out to us at [email protected] or message us directly through our site or social media pages. We’re always here to help!